Online Order Shipping & Returns

Shipping

CANADA

Shipping times vary depending on your location. Each parcel is insured and tracking information will be sent automatically via email.

Shipping is $10.00 CAD on orders below $150.00 CAD.

Shipping is FREE on orders over $150.00 CAD.

Equilibrio Gems also offers free local pickup in Aurora, Ontario. Please email or Direct Message via Instagram or TikTok for this request if you plan on picking up your package instead of paying shipping fees.

 

UNITED STATES

Shipping times vary depending on your location. Each parcel is insured and tracking information will be sent automatically via email.

Shipping is $20.00 CAD on all US orders.

All US shipments are currently subject to duty/tariffs and brokerage fees depending on the contents and value of your order. These fees will be billed to you by the courier after your package clears Customs. Please check your tracking link for an opportunity to pay these fees before delivery for a discounted rate.

Equilibrio Gems is not in control of these additional fees and they may change without notice.

 

INTERNATIONAL

Shipping times vary depending on your location. Each parcel is insured and tracking information will be sent automatically via email. Please note that International packages may be subject to duties and taxes. Equilibrio Gems is not responsible for these additional fees.

Shipping is $30.00 CAD on all International orders.

 

DISCLAIMER

Please note that shipping times can vary depending on customs delays, weather, service interruptions and events that are beyond our control. Equilibrio Gems is not responsible for any lost or damaged packages. Every shipment is insured and all insurance claims are at the discretion of the Insurance Company.

Should a shipment make its way to the destination but the shipment is refused for any reason, Equilibrio Gems is not responsible for Return To Sender fees.

 

 

Due to the energetic nature of crystals, all crystals and gemstones are final sale.

Due to hygienic reasons, gemstone facial tools are not eligible to be returned.