Shipping

Canada

All orders are shipped via Canada Post (Expedited Parcel 2-8 Days), unless otherwise selected. The parcels are provided with trackable shipping and insurance coverage. 

In Canada, the shipping fee is $10 on orders below $100.

Free shipping is offered on orders over $100.

Equilibrio Gems also offers local pickup in Woodbridge, Ontario. Please email Equilibrio Gems for this request if you plan on picking up your package instead of paying for the shipping fees. 

United States

All orders are shipped via Canada Post (Expedited Parcel 5-10 Day), unless otherwise selected. The parcels are provided with trackable shipping and insurance coverage. 

The shipping fee is $10 on all orders.

International

All orders are shipped via Canada Post (Expedited Parcel 5-10 Day), unless otherwise selected. Please note that International packages may be subject to duties and taxes. Equilibrio Gems is not responsible for duties and taxes on packages. 

The shipping fee is $20 on all orders.

Disclaimer

Please note that shipping times can vary depending on customs delays, weather, service interruptions, and events that are beyond our control. Equilibrio Gems is not responsible for any lost or damaged packages. 

Returns

If you are not 100% satisfied with your purchase, returns are accepted on all unworn jewelry items within 30 days of your purchase. Due to hygienic reasons, earrings are final sale. 

The purchaser is responsible for all shipping costs back to Equilibrio Gems. 

For a refund please email Equilibrio Gems to obtain refund authorization. 

Once the return has been received, Equilibrio Gems will send an email verification that the return has been received and inspected for our approval. Once approved, the refund will be processed to the original payment method of the purchaser. 

Due to the energetic nature of crystals, all purchased crystals, gemstones and EG crystal kits are final sale.

Gemstone facial tools are final sale.