EG Crystal Live Sale Policies
Equilibrio Gems' current Instagram Live Sale schedule:
Wednesdays @ 5PM ET & Sundays @ 2PM ET
General
♡ To claim an item, you must comment the price and associated letter code for that specific item (for example: "$20A")
♡ The price and letter will be clearly displayed for each item
♡ All prices are in Canadian dollars and are subject to applicable Canadian sales tax
♡ The first comment that appears on the Host's screen will receive the item (even though your comment may appear first on your screen, they may appear in a different order for the Host)
♡ Please ensure you absolutely want the item before you claim as there are no put-backs or exchanges during the live
♡ There will be a $5.00 CAD put-back fee added to your invoice for EACH item that is put back after the live
♡ You will receive free Crystal Drip on each invoice of $77.00 CAD or more (pre-tax)
♡ Multiple live sale invoices cannot be combined to receive Crystal Drip
Payment
♡ Your invoice will be emailed to you the day after each Live Sale
♡ Payment is due within 24 hours from when your invoice was sent
♡ Unpaid invoices will have those items relinquished and you may be subject to not being able to claim during future live sales
Open Boxes
♡ An Open Box is where we hold your claimed items for up to 30 days from when your box is first "opened". This allows you to claim additional items over that 30 day period to help save on shipping fees or until you choose to "close" your box
♡ Open Boxes are only available for a maximum of 30 days - perfect if you are planning on buying from multiple Live Sales
♡ All invoices for Open Boxes must be paid in full
♡ Your Open Box starts when your initial invoice is sent. Adding items from subsequent Live Sales does not prolong your 30-day period
♡ When closing your Open Box, you may be subject to shipping fees. You will be required to pay this flat rate fee before we can ship your items. If you fail to pay your shipping fee we will relinquish your items
♡ Purchases throughout the course of your open box are non-refundable. Please make sure you are 100% committed to your purchase(s) BEFORE claiming anything you intend to put in your open box
♡ All Open Boxes must be closed by December 31 of each year. If you choose to start an open box inside the month of December, you must still close your box by December 31. The traditional 30-day policy will not apply if it would mean your Open Box would end in January of the following calendar year
Payment Plans
♡ Payment plans are available only through Equilibrio Gems Instagram Live Sale invoices totalling $150.00 CAD or more (pre-tax)
♡ A 30% deposit of the total invoice is due within 24 hours from when your invoice was sent; you then have 30 days to pay the remaining amount
♡ We ask that you only have one payment plan going at a time; additional items cannot be added to your one payment plan after the initial deposit has been paid
♡ If you wish to claim additional items after you have started a payment plan, those additional items must be paid in full within 24 hours from when your invoice was sent
♡ If your payment plan is past the 30-day policy and not paid in full, you will have your item(s) released
♡ Deposits and instalments are non-refundable; please make sure you are 100% committed to your entire purchase BEFORE proceeding with your payment plan
♡ As soon as your invoice is paid in full, your package will be shipped to you
♡ All Payment Plans must be finalized by December 31 of each year. If you choose to start a Payment Plan inside the month of December, you must still finalize your invoice by December 31. The traditional 30-day policy will not apply if it would mean your Payment Plan would be due in January of the following calendar year
Shipping
♡ Canada & United States: $10.00 CAD for orders under $150.00 CAD, FREE Shipping for orders over $150.00 CAD
♡ International (outside Canada or U.S.): $30.00 CAD Flat Rate
*Please note: in rare instances, some international locations may be subject to an increased shipping fee. Depending on your international location in combination with the size and weight of your package, we may have to contact you and explain an increased shipping fee.
♡ Please double-check the shipping address you have provided us; we have no ability to re-direct packages that are sent to an incorrect address, it will be your responsibility to retrieve it
♡ Equilibrio Gems is not responsible for lost packages or return-to-sender fees if you have provided an incorrect address
♡ Tracking numbers will be provided upon request
♡ All of your items will be packed with care for a safe arrival, but sometimes an item may not have survived the rigorousness of postal travel; although the delivery process is out of Equilibrio Gems' hands, we will strive to make the situation right
♡ Depending on the item(s) damaged, its value and availability, you may be eligible for a replacement, a gift card or a refund; please contact us within 48 hours of receiving your package for instructions on how to proceed with your claim.
♡ IMPORTANT: do not break down or discard of your package, if we have to submit an insurance claim we will need pictures of the box/envelope in its delivered state
Returns/Exchanges
♡ All crystal purchases made during EG Crystal Live Sales are non-refundable
♡ If you have an issue with a jewelry item (sizing, breakage, etc.), please contact us via email or Instagram DM
♡ If you have any questions, concerns, or just want to chat all things crystals, please don’t hesitate to contact us via email or Instagram DM!
Just have fun!
I love connecting with each and every one of you - even if you are not purchasing from the lives!