♡ To claim an item comment “EG + price + letter” or “price + letter”
♡ The price and letter is located on the item
♡ The first person that comes up on MY screen will receive the item (even though you may appear to come first on your screen)
♡ Ensure that you absolutely want the item before you claim, as there are no put-backs or exchanges DURING the live
♡ There will be a $5 put-back fee added to your invoice for EACH item that is put back AFTER the live
♡ All prices are in CANADIAN dollars
♡ Please note that Instagram will sometimes block your comments, this is out of my control - I will do my best to help you get unblocked!
♡ Free Crystal Drip on initial total amount of $77 or over - it cannot be combined with multiple live sale invoices
♡ Invoices will be sent within 1-2 days after the Live
♡ Payment is due within 24 hours from when the invoice was sent
♡ Any unpaid invoices will have the items relinquished and you may be subject to not being able to claim during future live sales
♡ To keep an open box, initial payment of your items is required
♡ If you have any questions or concerns, please don’t hesitate to communicate via email or DMs
♡ Payment plans are available only though Equilibrio Gems' Instagram live sales $150 and over
♡ 30% of the total invoice is due within 24 hours of claiming your crystals and then you have 30 days to pay for the remaining invoice amount
♡ Deposits are non-refundable and as soon as the invoice is paid in full, your package will ship
♡ Shipping is $10 for purchases under $100 and free over $100 in Canada
♡ Shipping is $10 flat to the United States
♡ Shipping anywhere that is not Canada or U.S. is $20+ - please contact EG directly for shipping rates before purchasing
♡ Orders that are requested to be shipped prior to 5:00 PM on Sundays will be shipped out on Monday. Orders requested to be shipped after 5:00 PM on Sundays will be shipped out mid-week.
♡ Open boxes are available for up to 30 days - perfect if you are buying from multiple live sales (an open box is where your items are held temporarily and you are able to claim items over a period of time to save on shipping fees or until you “fill a box”)
♡ A tracking number can be provided with your shipped package - please ensure you send the CORRECT shipping address
♡ Equilibrio Gems is not responsible for damaged, lost packages or return-to-sender fees if the address is incorrect
♡ All crystal purchases made during EG Crystal Lives are non-refundable
♡ If you have an issue with a jewelry item (sizing, breakage, etc.), please contact EG directly through email or DM
Just have fun!
I love connecting with each and every one of you - even if you are not purchasing from the lives!