General

To claim an item comment “EG + price + letter” or “price + letter” 

  The price and letter is located on the item 

The first person that comes up on MY screen will receive the item (even though you may appear to come first on your screen)

Ensure that you absolutely want the item before you claim, as there are no put-backs or exchanges DURING the live

There will be a $5 put-back fee added to your invoice for EACH item that is put back AFTER the live

All prices are in CANADIAN dollars 

Please note that Instagram will sometimes block your comments, this is out of my control - I will do my best to help you get unblocked! 

♡ Free Crystal Drip on initial total amount of $77 or over - it cannot be combined with multiple live sale invoices

Payment

Invoices will be sent within 1-2 days after the Live 

Payment is due within 24 hours from when the invoice was sent 

Any unpaid invoices will have the items relinquished and you may be subject to not being able to claim during future live sales 

To keep an open box, initial payment of your items is required 

If you have any questions or concerns, please don’t hesitate to communicate via email or DMs

Payment Plans

Payment plans are available only though Equilibrio Gems' Instagram live sales $150 and over

30% of the total invoice is due within 24 hours of claiming your crystals and then you have 30 days to pay for the remaining invoice amount

Deposits are non-refundable and as soon as the invoice is paid in full, your package will ship 

Shipping

Shipping is $10 for purchases under $100 and free over $100 in Canada

Shipping is $10 flat to the United States 

Shipping anywhere that is not Canada or U.S. is $20+ - please contact EG directly for shipping rates before purchasing 

Orders that are requested to be shipped prior to 5:00 PM on Sundays will be shipped out on Monday. Orders requested to be shipped after 5:00 PM on Sundays will be shipped out mid-week.

Open boxes are available for up to 30 days - perfect if you are buying from multiple live sales (an open box is where your items are held temporarily and you are able to claim items over a period of time to save on shipping fees or until you “fill a box”)

A tracking number can be provided with your shipped package - please ensure you send the CORRECT shipping address 

Equilibrio Gems is not responsible for damaged, lost packages or return-to-sender fees if the address is incorrect

Returns/Exchanges

All crystal purchases made during EG Crystal Lives are non-refundable 

If you have an issue with a jewelry item (sizing, breakage, etc.), please contact EG directly through email or DM

 

Just have fun!

I love connecting with each and every one of you - even if you are not purchasing from the lives! 

We’re all one big EG fam!